Bowling Starts Tomorrow!!!

Screen Shot 2014-08-20 at 10.37.08 AMAn update on the Bowling Tournament plan!

Turns out we can rent lanes for $20/hour, shoe rentals included. That means if we get just 4 people to show up, it’ll be $5 per person. We are meeting tomorrow at the SLWC Bowling Alley at 12pm. Anyone and everyone is invited to come and participate. 

This first time (and maybe next week, too) we’re just gonna have some fun and see who shows up, and then we’ll start putting together teams so that our official Tournament can begin. It’s important for us to find the Infrastructure Services Bowling Tournament Champions, because WE HAVE BEEN CHALLENGED! The champions from our department will take on the champions from the Service Desk (they had their own bowling tournament not too long ago).

Don’t miss out on the fun! Hope to see lots of you there.

(Let Chris Kirkham know today, ASAP, if you plan on being there so we know how many lanes to rent.)



Wireless is being hit harder than ever before.

The first day of the semester they connected more people and brought on more devices than they typically do the entire first week. The system is struggling to handle it all, but our Networking Team is working hard to get things smoothed out. In the meantime, let’s remember to be patient. Despite the issues they faced on Monday, they were able to register 1,500 new users and 5,000 new devices (another 4,000 devices were connected but failed to register). Wow. That’s a lot.

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Tuesday was just about as busy as Monday, but we expect to have things back to normal by the end of this week or start of next week.


Service Disruption System

So far in August there have been 24 submitted disruptions on the Service Disruption System. Our tied winners for most disruptions submitted are Duane Lee and Duke Heaton (there’s only enough free popcorn for one winner each month, however, so you’ll have to share).

As we move forward with Change Management, it will take us a little time to adapt, evolve, and develop the processes and procedures that will go along with it. So AS we patiently move forward in this area, the Service Disruption System is even more vital to keep important communication flowing.


Wolverine Pride

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There are 2 home Soccer games this week!

  • Friday 8/29 at 7:30         The Women’s team vs. Baylor
  • Saturday 8/30 at 7:30    The Men’s team vs. Massachusetts

Let’s show our Wolverine Pride and enjoy some outdoor games while the weather is still fine(ish).


Bowling Tournament, anyone?

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Some of our crew who wish to remain anonymous (Duane Lee and Chris Kirkham;) have put forth an OUTSTANDING idea. Let’s start an Infrastructure Services Bowling Tournament!

Sometimes, when we’re feeling the need for some team-building and fun, groups of us will go out to lunch together, or a movie. But that can take a lot of time, money, and there’s the guilt of being off-campus. But meeting up for some healthy, competitive bowling in our Student Life and Wellness Center? That’s not too much time or money, AND we’re still on campus.

There’s already some interest within Infrastructure Services, and we’d like to know how much more interest is out there. So please leave a comment with any feedback or ideas. Here’s what some of us are thinking so far: We call ourselves the IT Bowling Association (Eddie’s idea). We meet on Thursdays at noon (we’ll start NEXT Thursday, the 28th). At first, the ITBA will be open to anyone who wants to participate, and then as it becomes more established we’ll create commitment-based teams.

We’re still looking into this idea, but we think it’s a good one. Let us know what YOU think and if you’re interested!

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So you know, this wouldn’t be a department funded thing. But games aren’t too pricey. Price per person/per game is $2.75, and it’s $2.50 to rent shoes.



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UVU is now a participating EduRoam institution. Utah’s EduRoam group (besides us) includes University of Utah, Utah State University, Weber State University, and Westminster College. For more info on what EduRoam is and how it works, check out their page,

A basic summary of how it works: If you were to travel to a participating EduRoam school, you could connect to their wireless without getting on their guest network or creating a guest account. That school’s authentication server would go to a Radius server that authenticates against our Active Directory. To get setup, connect to the SSID Duke Heaton created for us, called EduRoam (it’s hidden, so select the option for Other Network and type in EduRoam). Connect to that HERE, BEFORE you travel to another EduRoam campus, using your UVID # FOLLOWED BY @UVU.EDU (and using your same password). The ‘’ after your UVID # is the critical piece that tells EduRoam where you come from so that it can authenticate.

If you have any questions about EduRoam, contact Brian Peterson or Duke Heaton.


Classroom Building

Work on the new Classroom Building is going fast and well, though for IT, it’s a little overwhelming right now. With so much work still left to do, it’s easy to think it won’t get done on time. But the plan is for SOME classes to be held in the building come January (it’s yet to be determined how many), and offices can start moving over there around the second block of Spring Semester.

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Wendia – Change Management

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Change Management, a module of Wendia, is coming down the pipe*. Last week, all those involved took part in trainings that marked the first step in implementing the Change Management Process within Infrastructure Services. One of the things accomplished during the trainings was the establishment of the Change Management Committee, which consists of the following people: Ray Walker, Eddie Sorensen, Jim Condie, Brett McKeachnie, LeRoy Brown, JoAnn Innes, Brian Peterson, Dave Tobler, SMEs, and Facilities.

The Change Management Module is designed to more efficiently and promptly handle change-related activities to improve day-to-day operations by enhancing communication channels and promoting a more effective workflow. Its implementation does require additional effort, but there’s a stability factor that will come from this framework making it all worth it. If you’d like to know more about this or are curious how you can be a part, talk to someone who attended the trainings or one of the committee members listed above.

*(Warning! The following information is for Word Nerds only: The phrase “Coming down the pipe” is probably one you’ve heard around the office. But did you know that it was originally “Coming down the pike”? As in Turnpike? Oh, how language evolves. Fascinating. Now you know! And knowing is half the battle.)


Back to School

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Fall Semester starts NEXT WEEK! So, as we all get ready, let’s keep our changes to a minimum, communicate well any changes/upgrades with each other, use the System Disruption System, and have as smooth of a start as possible.

A message from our Director, Eddie Sorensen: “I’m excited for this upcoming year. Here’s just a few reasons why- We have more money available to us to solve problems than we’ve had in years. We have more opportunity to ask for resources than we’ve ever had. We’re finishing up the integration of the Student Life and Wellness Center this semester. Student enrollment didn’t go down, and now we’re on the other side of the LDS missionary boom, so we’re going to see a lot more growth happening. We’re poised for that growth, and our funding is in place to provide a lot of help and keep us moving in positive directions.”


The ITIS Crowd

People Giving Thumbs-upDuncan Hardy has been hired as the new part-time Systems Specialist to replace Nate Hancock. I don’t believe he’s started yet (correct me if I’m wrong), but when he does, I know we’ll all make him feel welcome. Speaking of Systems Specialists, we’ve recently said goodbye to Joshua Kratochvil, who has moved over to Technology & Computing. Best of luck to him over there.

Right now in Infrastructure Services, there are some great opportunities for career advancement. If you’re interested in gaining exposure to critical, back-end systems and broadening your IT horizons in general (or if you know anyone who is), there are/soon will be positions open in Systems Administrations, Networking, Telephone Services, and Media Services. So keep an eye out for those open positions on the UVU Job Board (